Delivery & ShippingTerms & Conditions
Scope of Services
We offer two delivery options: Standard Delivery and Same Day Delivery. Standard Delivery is completed within 3 business days, while Same Day Delivery ensures delivery by 10pm for orders placed before 10am on the same day
Delivery Methods
We primarily utilize our in-house delivery teams. However, during high-demand periods, third-party couriers may be engaged to ensure timely deliveries.
Pricing and Payment
Rates
A flat rate is charged for deliveries within Singapore.
Additional Fees
An additional fee of $10 is applicable for the Same Day Delivery option*.
Delivery Timeframes
Standard Delivery
Within 3 business days
Daily delivery will be between 9am to 6pm from Monday – Friday, and 9am to 1pm on Saturday.
There is no deliveries on Sunday and Public Holiday, for peak period, deliveries could be delayed due to unforeseen traffic condition.
Same Day Delivery
By 10pm (for orders placed before 10am)
In the event of delays, we may reroute deliveries to ensure timely arrival
Shipping Restrictions
We do not ship overseas to certain restricted countries. Please consult our Customer Service Specialist for a list of serviced countries.
Order Tracking
Customers can inquire about their delivery status via WhatsApp. Our Customer Service Specialist will liaise with the Logistics Team to provide timely updates
Enquiry
For issues with tracking or delivery, contact us via WhatsApp at 66 633 933 or email at enquiry@madampartum.com
Returns and Exchanges
Exchanges are available for incorrect or damaged items delivered.
If an item is delivered incorrectly or damaged, we will cover the subsequent delivery costs.
Damaged or Lost Items
Damaged items will be exchanged if reported upon receipt.
For lost items, notify us via WhatsApp at 66 633 933 or email. However, we are not responsible for items lost due to special delivery arrangements made by the customer
Liabilities and Insurance
We ensure that products are in good condition when handed over for delivery
Customer Responsibilities
Things customers need to take note
Customers must ensure correct product selection and quantity during purchase
Accurate shipping addresses are crucial to avoid delivery delays
For failed deliveries due to customer errors, rescheduling on another day is possible with a fee of $10
Special Conditions
Temperature-sensitive items are packed in thermo bags to maintain quality
Dispute Resolution
Our Customer Service Team will work closely with the Logistics Team to address delivery concerns.
Disputes will be resolved through mediation, aiming to find the best solution for the customer.
Contact Information
For delivery and shipping concerns, contact us via WhatsApp at 66 633 933. Our Customer Service Specialist will assist you promptly