Delivery & Shipping
Terms & Conditions

Scope of Services

We offer two delivery options: Standard Delivery and Same Day Delivery. Standard Delivery is completed within 3 business days, while Same Day Delivery ensures delivery by 10pm for orders placed before 10am on the same day

Delivery Methods

We primarily utilize our in-house delivery teams. However, during high-demand periods, third-party couriers may be engaged to ensure timely deliveries.

Pricing and Payment


A flat rate is charged for deliveries within Singapore.

Additional Fees

An additional fee of $10 is applicable for the Same Day Delivery option*.

Delivery Timeframes

Standard Delivery

Within 3 business days
Daily delivery will be between 9am to 6pm from Monday – Friday, and 9am to 1pm on Saturday.

There is no deliveries on Sunday and Public Holiday, for peak period, deliveries could be delayed due to unforeseen traffic condition.

Same Day Delivery

By 10pm (for orders placed before 10am)

In the event of delays, we may reroute deliveries to ensure timely arrival

Shipping Restrictions

We do not ship overseas to certain restricted countries. Please consult our Customer Service Specialist for a list of serviced countries.

Order Tracking

Customers can inquire about their delivery status via WhatsApp. Our Customer Service Specialist will liaise with the Logistics Team to provide timely updates


For issues with tracking or delivery, contact us via WhatsApp at 66 633 933 or email at enquiry@madampartum.com

Returns and Exchanges

Exchanges are available for incorrect or damaged items delivered.

If an item is delivered incorrectly or damaged, we will cover the subsequent delivery costs.

Damaged or Lost Items

Damaged items will be exchanged if reported upon receipt.

For lost items, notify us via WhatsApp at 66 633 933 or email. However, we are not responsible for items lost due to special delivery arrangements made by the customer

Liabilities and Insurance

We ensure that products are in good condition when handed over for delivery

Customer Responsibilities

Things customers need to take note

Customers must ensure correct product selection and quantity during purchase

Accurate shipping addresses are crucial to avoid delivery delays

For failed deliveries due to customer errors, rescheduling on another day is possible with a fee of $10

Special Conditions

Temperature-sensitive items are packed in thermo bags to maintain quality

Dispute Resolution

Our Customer Service Team will work closely with the Logistics Team to address delivery concerns.

Disputes will be resolved through mediation, aiming to find the best solution for the customer.

Contact Information

For delivery and shipping concerns, contact us via WhatsApp at 66 633 933. Our Customer Service Specialist will assist you promptly

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